Welcome to our online store Tsitsivas shoes 

The website under the domain name tsitsivas.com, is the online store of the Greek company ADELFOI VAS. TSITSIVA O.E., registered in Greece, under the registration number 081661255 and our registered address is 21 Miron str, Larissa, 41447, Greece.

These following Terms and Conditions are the Terms which apply when you access the website https://tsitsivas.com, or place orders to purchase any of the products made available to you on the Website.

1. Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time.

2. Product Description

The colors of the products as they are in the natural product may differ from those on the website due to the brightness parameters of your screen.

3. Product Prices

All product prices are VAT included. The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

4. Payment Methods

Pay with Credit/Debit Card

You pay with your credit or debit card. The transaction is processed by the online payment system myPOS.

Pay upon Delivery

You pay in cash or by card to the representative of the transport company when you receive the package of your order.

Cash on delivery is available only in Greece and Cyprus and has an additional charge of €3.

Pay with bank transfer

Deposit the amount of your order in one of the following bank accounts:


IBAN: GR1001407380738002101059374




IBAN: GR1001103970000039701181172



5. Shippment

Shipping in Greece


FREE delivery for all order in Greece. Receive your purchases by courier within 2-5 working days.

Pick up from our store

Pick up your purchases the next working day, at no extra cost, from our store at 21 Myron Street in Larissa, PC 41447.

Shipping to European Union (Greece excluded)

The average delivery time is estimated at 2-10 working days depending on the destination. Please contact us to find out about shipping costs in your country, by email at info@tsitsivas.com.

6.  Returns policy

6.1 Order Cancelation

You can cancel your order while it is in the Processing stage, by sending us an email at sales@tsitsivas.com with the subject "Order Cancellation".

6.2 Product Change

You can change all or some of the products you purchased within 15 calendar days from the date of receipt. Shippment cost is free for orders in Greece. For product returns to countries in the European Union (excluded Greece) you will be charged an extra 8€.

6.2 Product return

You can change the products your ordered within 15 days, beginning the day after the day on which you receive the product. (Greek Law 2251/1994 ).

To do so please send us the product with courier or visit us to our store.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

6.3 Product return and refund

You have the right to return the product to us and receive a full refund, providing:

you notify us in writing that you are cancelling your purchase within 14 days, beginning the day after the day on which you receive the product

you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey

you enclose the receipt.

7. Intellectual property rights

All content of the website www.tsitsivas.com is the intellectual property of the company ADELFOI VAS TSITSIVA OE and is protected by relevant provisions. It is prohibited to copy, reproduce, transfer, sell, use, distribute, the content of the website www.tsitsivas.com without prior written permission.

8. Personal data and transaction confidentiality

User and transaction information is considered confidential and is used exclusively to execute your transactions.

9. Transaction safety

Our website offers Secure Socket Layer (SSL) encryption security, one of the most trusted technologies used worldwide for the security of Internet transactions.

10. Transaction currency

All transactions are made in Euro (€)

11. Privacy Policy

11.1 Personal Data

To order products using the Website, we ask you to register for a personal account. Any personal data that you provide us with during the registration process will be stored in our database and may not need to be re-entered with each new order.

You will need to supply us via the online registration form with certain information including: your email address, first name, surname, password, billing address and, where applicable, different delivery address. Once you click on the "Continue" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "tsitsivas.com" section of the Website. 

You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address.

You can delete your account and all your personal data at anytime. To do so please contact us via email at info@tsitsivas.com

11.2 How we collect personal data

You may give us your information by filling in forms on the Site or any Application or in-store or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

register for an account with us (whether online or in-store);

place an order;

receive a consultation or treatment; 

sign up to our newsletters;

register for any loyalty scheme that we offer from time to time;

request marketing to be sent to you;

contact our Customer Care Team;

enter a competition, promotion or survey; or

give us some feedback.

12. Cookies

As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. 

We uses cookies to store information about your visit that we can access when you return to our site in future. These cookies help us to improve our site and deliver a better and more personalized service. They enable us to:

estimate our audience size and usage pattern

store information about your preferences and so allow us to customize our site according to your individual interests

speed up your searches

recognize you when you return to our site

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Skroutz service usage data

Our company, in order to be able to continuously evaluate and improve the quality of the services it provides to the consumer, uses the Skroutz Analytics service, which works with cookies. Through this service, if you have previously given your consent through Skroutz.gr, usage statistics are safely communicated by us to Skroutz. The data received from our company through this service are covered by the privacy policy as well as the cookies policy of Skroutz.gr, at the end of which you can also revoke your consent.

13. Share information with third parties

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share the personal data of the visitors / users to third parties exclusively and only in the following cases:

- If we have the explicit consent of the visitors / users for sharing of their personal data

- If it is required by law and exclusively to the authorities.

Special cases of use of personal data

Communications via email or telephone

With the consent of the visitor / user, the personal information collected may be used in order the user to receive communication material via e-mail, such as updates and advertising messages for our products and services or for products and services of partners.

In case the visitor / user subscribes to our e-mail newsletters, the requested newsletter will also be sent to him / her.

14. Confidentiality and security

Access to visitor / user contact information is restricted to employees or service providers who reasonably consider it necessary to know this information in order to provide products or services to visitors / users or to perform their work. Technical, physical and administrative procedures have also been adopted that are appropriate to protect User information from loss, misuse and alteration.

Please note that no data transmission or storage can be guaranteed to be 100% secure.

15. Applicable law

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within Greece. Relevant Greek law will apply.


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